How Personal Information Is Collected, Used, Shared & Protected
Privacy Policy
This Privacy Policy explains how Quran Learning UK handles personal information when you use this website, contact us, request a tutor or free trial, arrange Quran lessons, submit feedback or raise a safeguarding concern.
Privacy at a Glance
Choose the Type of Information to See Why It May Be Needed
Different parts of the service involve different information. This overview separates ordinary enquiries, learner matching, payments, website use and safeguarding data.
Contact data
Name, Email and the Content of Your Message
When you contact Quran Learning UK, information you choose to provide may be used to understand and respond to the enquiry, arrange a next step and keep an appropriate record of the communication.
- ✓Name and email address
- ✓Optional WhatsApp/telephone detail if you provide it
- ✓Message content and enquiry category
- ✓Follow-up communications
Why?
Respond to You
The information should be limited to what is needed to answer the message and manage the relationship.
Typical basis: steps at your request before a contract and/or legitimate interests in handling enquiries.
Retention: only for as long as reasonably needed for the enquiry, relationship and applicable legal obligations.
Learner information
Information Needed to Match the Learning Plan
A tutor or trial request may include the learner’s age group, whether they are a child or adult, current Quran level, course goal, tutor preference and suitable GMT/BST times.
- ✓Age range or learner type
- ✓Current Quran-reading / Tajweed / Hifz level
- ✓Course goal
- ✓Male / female tutor preference where relevant
- ✓Timetable availability
Children
Parent-Supplied Where Practical
For younger learners, parents or carers should provide enrolment and contact information where practical rather than asking the child to disclose unnecessary personal details.
Avoid: passwords, school login details, financial data or unrelated private images.
Purpose: tutor matching, lesson planning and service delivery.
Transaction data
Payment Information Is Relevant Only If You Purchase a Service
If paid lessons are arranged, transaction records may be needed to administer payment, invoices, refunds, accounting and payment-related enquiries. The exact payment provider and payment-data flow should be confirmed before payment is taken.
- ✓Transaction amount and date
- ✓Invoice or payment reference
- ✓Billing/contact information where required
- ✓Payment-provider records where applicable
Important
Do Not Send Card Details by Ordinary Email
If a payment provider is used, card details should be handled through the appropriate secure payment route rather than being placed into ordinary lesson or contact messages.
Typical basis: contract and legal/accounting obligations.
Provider details: should be disclosed when the payment setup is confirmed.
Technical data
Website Technology May Generate Basic Technical Information
Hosting, security, server logs, cookie controls or analytics tools may process technical information such as IP address, browser/device information, page requests and timestamps. The exact tools used on the live website determine what is actually collected.
- ✓Server/security logs where applicable
- ✓IP address or device/browser information where generated
- ✓Cookie preferences where a consent tool is used
- ✓Analytics only where configured and lawfully enabled
Cookies
Non-Essential Tracking Needs Appropriate Transparency and Choice
If analytics, advertising or other non-essential cookies are enabled, the website should provide the information and consent choices required by applicable law.
Strictly necessary: may be needed for security or basic operation.
Non-essential: should be controlled through the live cookie setup.
Sensitive concern data
Safeguarding Reports May Contain Highly Sensitive Information
If you raise a child-welfare concern, the report may include names, lesson details, messages or other information necessary to understand and respond to the concern. Such information should not be published publicly.
- ✓Date/time and people involved
- ✓Factual description of the concern
- ✓Relevant private evidence where appropriate
- ✓Actions taken or referrals where legally necessary
Priority
Protect the Child First
Safeguarding information may need restricted access and, where required, lawful disclosure to appropriate professionals or authorities.
Keep factual: avoid posting evidence publicly.
Immediate danger: contact appropriate emergency or child-protection authorities.
Why Personal Information May Be Used
Each Purpose Needs an Appropriate Lawful Basis
Different activities can rely on different lawful bases under UK data protection law. The basis depends on what Quran Learning UK is doing with the information and why.
Steps Requested before a Contract
Information may be used to answer a tutor, trial or pricing enquiry and take steps you request before entering into a paid learning arrangement.
Performance of a Contract
If paid services are agreed, information may be needed to provide the agreed lessons, administer the learner relationship and handle service-related communication.
Legal Obligation
Some information may need to be processed or retained where UK law requires it, for example certain accounting, tax or legal records.
Legitimate Interests
Where appropriate, information may be used for reasonable business administration, website security, fraud prevention, service support and handling non-marketing communications, provided those interests are not overridden by your rights.
Consent or Another Permitted Basis
If optional marketing is sent, the applicable lawful basis and electronic-marketing rules must be respected. You should be given a straightforward way to opt out where required.
Extra Conditions May Apply
Information shared in a Quran-learning context may sometimes reveal religious beliefs or other sensitive matters. Where UK law treats information as special category data, an additional valid condition must apply before it is processed.
Children’s Personal Information
Use Less Data, Explain More Clearly and Keep Parents Involved
Because Quran classes can involve children, privacy decisions should consider the child’s best interests and avoid collecting more information than the learning relationship actually needs.
PARENT
Parent/carer details first where practical
Use the responsible adult for enrolment, scheduling and service communication for younger learners.
MINIMISE
Only collect what the lesson needs
Age range, level, goal and timetable may be useful; unrelated private information is not.
PRIVATE
Keep unnecessary identifiers out
A child should not need to provide passwords, school login credentials or financial information to a tutor.
RIGHTS
Children have data-protection rights too
Where appropriate, information about privacy and rights should be explained in a way the child can understand.
SHARE
Limit access to people who need it
Learner information should only be shared where there is a justified reason connected with the service, safeguarding or law.
Who Information May Be Shared With
Access Should Follow the Purpose of the Service
Personal information may need to be shared with people or organisations that help provide, administer, secure or legally support the service. The amount shared should be limited to what is reasonably necessary.
The exact hosting, email, payment, analytics and lesson-platform providers used by the live service should be reviewed and documented so this notice can remain specific and accurate.
Possible recipient categoryWhy access may be needed
TUTORS
Suitable Quran teachers
Learner level, course goal, timetable and necessary contact/lesson information for matching and delivery.
IT
Hosting, email and technical providers
Infrastructure, communication, security, backups or website operation where those services are used.
PAY
Payment provider
Payment processing, refunds and transaction support where paid services are arranged.
PRO
Professional advisers
Legal, accounting, insurance or compliance support where reasonably necessary.
LAW
Authorities or safeguarding professionals
Where disclosure is required or permitted by law, or necessary to protect a child or another person.
Retention criteriaKeep only as long as needed
ENQUIRY
Contact and trial enquiries
Retained while needed to respond, manage follow-up and maintain an appropriate communication record.
LEARNER
Active learner records
Retained while needed to provide and administer lessons and for a reasonable period afterwards where justified.
MONEY
Transaction / accounting records
Retained for the periods required by applicable tax, accounting or legal obligations.
SAFE
Safeguarding or complaint records
Retained according to the seriousness of the matter, protection needs and applicable legal or professional requirements.
TECH
Technical logs / cookie records
Retention depends on the security, hosting, analytics or consent tools actually configured on the live site.
How Long Information Is Kept
Retention Should Follow Purpose, Risk and Legal Requirements
Personal information should not be kept indefinitely just because storage is available. The retention period can differ by category, and legal or safeguarding records may need to be kept longer than an ordinary enquiry.
Where exact retention periods are adopted internally, they should be reflected in this notice or the organisation’s retention schedule.
Your UK Data-Protection Rights
You May Be Able to Ask What Information Is Held and How It Is Used
The exact right available depends on the circumstances and lawful basis, and some rights have legal limits or exemptions.
Ask for a copy of personal information held about you.
Ask for inaccurate or incomplete information to be corrected.
Ask for deletion where the legal conditions for erasure are met.
Ask for processing to be restricted in certain circumstances.
Object to certain processing, including some uses based on legitimate interests.
Request portable data in circumstances where this right applies.
Where processing relies on consent, you can withdraw that consent for future use.
Raise a concern with Quran Learning UK and, if appropriate, complain to the UK Information Commissioner’s Office.
Full Privacy Notice
Quran Learning UK Privacy Policy
This section brings the main privacy terms together in one continuous notice.
1. Who we are
Quran Learning UK operates the website quranlearninguk.com and provides information and enquiries relating to online Quran learning. For the purposes described in this notice, Quran Learning UK determines why and how personal information collected through the website and service enquiries is used.
Privacy contact: info@quaranlearninguk.com.
2. Scope of this policy
This policy applies to personal information handled when you browse the website, contact us, request a tutor or free trial, ask about pricing, arrange or receive Quran lessons, submit feedback, make a complaint, exercise a privacy right or raise a safeguarding concern.
It does not automatically describe the independent privacy practices of external websites or services you visit through a link. Their own notices may also apply.
3. Personal information we may collect
The information depends on how you use the service. It may include:
- Contact information: name, email address, optional WhatsApp/telephone detail and message content.
- Learner information: child/adult status, age range, current Quran level, course goal, tutor preference, timetable and relevant learning notes.
- Service information: tutor/course arrangement, lesson-related communication, support requests and progress-related notes where these form part of service delivery.
- Transaction information: invoice, payment and refund records where paid services are used. Do not send payment-card details by ordinary email.
- Technical information: IP address, device/browser data, server logs, cookie choices or analytics information where generated by the live website configuration.
- Feedback and complaint information: reviews, service feedback or complaint details you choose to provide.
- Safeguarding information: factual details, messages or evidence necessary to understand and respond to a child-welfare concern.
4. How we may use personal information
Personal information may be used to respond to enquiries, assess the learner’s starting point, discuss suitable courses, match a tutor, arrange trials or lessons, administer scheduling and service communication, process or support payments, respond to complaints, maintain website security, comply with legal duties, protect people, and handle privacy or safeguarding requests.
Information should not be used for a materially different purpose without considering whether the new use is lawful and whether additional privacy information is required.
5. Lawful bases
Depending on the activity, the lawful basis may include taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, legitimate interests in reasonable service administration and security, or consent where consent is the appropriate basis. If optional direct marketing is used, the applicable data-protection and electronic-marketing rules must also be followed.
6. Children’s information
Quran Learning UK’s services can involve children. Parents or carers should provide enrolment and contact information for younger learners where practical. Information about children should be limited to what is reasonably needed for tutor matching, lesson delivery, safeguarding and service administration.
Children should not be asked to share passwords, financial information, school login credentials, private images or unrelated personal information with a tutor. Privacy information and choices should be made understandable to children where appropriate to their age and circumstances.
7. Special category and sensitive information
Information shared in the context of Quran learning may sometimes reveal religious beliefs, health information or another sensitive matter. If information falls within a special category under UK data-protection law, Quran Learning UK must have an additional lawful condition for processing it. Please avoid sending sensitive information unless it is genuinely relevant to the service, safeguarding or another necessary purpose.
8. Who information may be shared with
Where reasonably necessary, information may be shared with suitable Quran tutors, website/email/IT providers, payment providers, professional advisers, insurers, contractors or service providers involved in operating the service. Information may also be disclosed to regulators, courts, law-enforcement bodies, safeguarding professionals or other authorities where required or permitted by law or necessary to protect a person.
Only information reasonably necessary for the relevant purpose should be shared.
9. International transfers
Some tutors or technology providers may be located outside the United Kingdom. Where personal information is transferred internationally and UK law requires transfer safeguards, Quran Learning UK will use an appropriate lawful mechanism, such as applicable UK adequacy regulations or approved contractual safeguards, depending on the destination and circumstances.
10. How long information is kept
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, taking account of the learner relationship, complaint or safeguarding needs, security, and applicable accounting, tax or legal obligations.
EnquiriesUntil the enquiry and reasonable follow-up/record-keeping purpose has ended.
Active learner recordsWhile needed for lesson delivery and reasonable service administration afterwards.
Financial recordsFor legally required accounting/tax periods where applicable.
Safeguarding / complaintsAccording to protection needs, seriousness and applicable legal/professional requirements.
Technical dataAccording to the configuration and legitimate purpose of the relevant security, hosting or analytics tool.
11. Cookies and similar technologies
The website may use strictly necessary technologies for security or basic operation. If analytics, advertising, embedded media or other non-essential cookies or similar technologies are enabled, the live website should provide the information and consent choices required by applicable law. Current cookie details should be reflected in the website’s cookie settings or consent interface.
12. Security
Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage method can be guaranteed to be completely secure, so users should avoid sending unnecessary sensitive information through ordinary email or public messages.
13. Your rights
Depending on the circumstances, you may have rights to access personal information, correct inaccurate information, request erasure, restrict processing, object to processing, receive portable data, withdraw consent where consent is relied upon, and raise a complaint.
To make a privacy request, email info@quaranlearninguk.com and describe the request clearly. We may need to verify identity before disclosing personal information. You may also complain to the UK Information Commissioner’s Office.
14. Changes to this policy
This policy may be updated when the website, service practices, legal requirements or service providers change. The updated version should be published on this page with a revised “last updated” date. Significant changes may require additional notice depending on their nature.
15. Contact
For privacy questions, data-rights requests or concerns about how personal information is handled, contact:
Quran Learning UK
Email: info@quaranlearninguk.com
Website: quranlearninguk.com
Privacy Policy FAQs
Common Questions about Personal Data and Online Quran Learning
Contact information, children’s data, tutors, payments, cookies, retention and privacy rights.
Depending on how you use the service, information may include contact details, learner level and goals, tutor preference, timetable information, lesson/service communications, transaction records, technical website data and safeguarding or complaint information where relevant.
Usually the learner type, approximate level, main Quran goal, tutor preference where relevant, suitable GMT/BST times and contact details are enough to start a matching enquiry.
Parents or carers should provide enrolment/contact information for younger learners where practical, and child data should be limited to what is reasonably needed for learning, service administration and safeguarding.
Information reasonably necessary for tutor matching and lesson delivery may be shared with a suitable tutor, such as the learner’s level, course goal, timetable and relevant lesson information.
No. Do not send payment-card details by ordinary email. If a payment provider is used, use the secure payment route provided for that purpose.
The live website configuration determines which cookies or similar technologies are used. Strictly necessary technologies may support security or basic operation; non-essential cookies should be presented with the required information and choices.
Information is kept only as long as reasonably necessary for the relevant purpose, taking account of the learner relationship, complaints or safeguarding, security and any accounting, tax or legal obligations.
Yes, subject to applicable legal conditions and exemptions. Email info@quaranlearninguk.com and clearly state that you are making a data-protection rights request.
You may have a right to erasure in certain circumstances. Some information may still need to be retained where a legal, safeguarding or other lawful reason applies.
Contact Quran Learning UK at info@quaranlearninguk.com first if you want us to review a concern. You may also have the right to complain to the UK Information Commissioner’s Office.
Privacy Question or Rights Request?
Contact Quran Learning UK about Your Personal Information
Tell us what information or privacy issue your message relates to so the request can be understood clearly.